SPC Malaysia

Why Does Statistical Process Control Really Matter?

Posted on 07/12/201729/06/2022 by intactprolink

Do you know that Statistical Process Control (SPC) is one of the industry’s oldest quality tools? In the 1920s, Dr Walter Shewhart developed the control chart for Bell Laboratories and Read more about Why Does Statistical Process Control Really Matter?[…]

SPC for Services

Statistical Process Control (SPC) Ensures Successful Service Delivery

Posted on 26/09/201725/07/2018 by intactprolink

As a service delivery company, most of the objectives our customers use to measure performance are based on averages: Average Time to Resolve, Average Up-Time, and so on. Even in Read more about Statistical Process Control (SPC) Ensures Successful Service Delivery[…]