More than 95% of the problems in a company can be solved by the 7 QC Tools. – Kaoru Ishikawa, Quality Guru
The need to meet and exceed customer expectations in a cost-competitive environment makes the correct usage of the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem-solving. The tools help develop and sustain a strong customer focus and improve all processes by identifying rejects, determining causes, suggesting improvements, and establishing traceability of each process. The 7 QC tools are fundamental for continuous improvement.
This training course is based on a proven problem-solving model by Deming, who advocated the PDCA Cycle of Plan-Do-Check-Act. The 7 QC Tools are the fundamental techniques used at the different stages in the PDCA cycle.
Recommended Audience
Anyone (at any level) who would like to implement a basic, proven problem-solving methodology.
Learning Objectives
- What is a problem-solving model, and how the PDCA cycle can be adopted
- How and when to use the 7QC Tools
- How the 7QC tools can be integrated into a quality management system
